Our key directive is complete customer satisfaction by providing our customers with products and services that conform to all requirements. We develop quality objectives at an appropriate level to ensure those requirements are effectively addressed in our business.

We are fully committed to continuous improvement to achieve these quality objectives.

At Hallmark Metal Industries our employees adhere to and contribute to the efficiency of our quality system in every aspect of our business. This is achieved through a team approach where our policy and associated quality objectives are reviewed and communicated to all employees on a regular basis.

Our commitment guarantees to provide customers with uncompromising quality, responsive service, competitive pricing, and on-time delivery. To verify that the supply made to our clients meet their exact specifications, our quality control team combines technical expertise, knowledge of industrial standards and the latest inspection tools and machines to meet all requirements. Particular attention is paid to high quality, tolerance and traceability.

Our quality assurance program maintains the highest level of quality and actively contributes towards establishing and achieving the corporate objectives i.e. quality people, quality engineering and quality products.

The quality assurance system is guided by principles that support our unique working culture which incorporates respect, self-management, open communication and creativity.

These principles are:

  • We strive to be the best in our industry.
  • We care about our customers.
  • We do our absolute best to honor our commitments.
  • We strive to always act with integrity and fairness.
  • These are the key principles responsible for Hallmark Metal Industries’ continuous growth.